A/E/C Client Satisfaction Starts Before the Project Ever Begins Most A/E/C firms talk about client satisfaction as if it’s something that happens during project delivery. Better meetings Better communication Fewer change orders. All important—but incomplete. Client satisfaction is decided long before a project kicks off . It’s shaped during business development. According to Forrester Research, 77% of customers say valuing their time is the most important factor in providing

Over 100 buyers of A/E/C services  told us what really matters to them when your firm comes calling. Here’s what they said … “I don’t wake up thinking about which A/E/C firm I want to meet this week. I wake up thinking about capital budgets, aging infrastructure, shutdown risks, staffing gaps, regulatory pressure, and how to keep my facilities running.” “So, if you want me to hire your firm, you should understand something first: You don’t earn my attention by staying in touc

Relationship Depth • Trust Markers • Preferred Touchpoints When your clients are juggling capital projects, budgets, staffing gaps, regulatory pressures, and daily operational demands, one thing becomes crystal clear: A/E/C firms don’t become “top of mind” by accident. They earn it through the right  relationships, the right  signals of trust, and the right  touchpoints—delivered by the right people. But how  does a firm truly rise above the noise?Below are the three specifi

Insights from the 2025 A/E/C End-User Survey   https://www.fusionbdllc.com/our-technology From the 114 End-Users who completed the 2025 survey—Vice Presidents of Facilities, Directors of Plant Operations, COOs, and leaders across healthcare, higher ed, manufacturing, and pharma: If there's one message that came through loud and clear   End-Users want more access to the people who actually do the work.  Below is a summary of the recurring themes End-Users emphasized—what they

The Data is clear. In our   2025 End-Users Survey , buyers of A/E/C services overwhelmingly said they   prefer engaging with Principals and Project Managers   rather than non-technical Marketing/BD staff.   (You can see the survey results here:  https://www.fusionbdllc.com/our-technology  )   This makes A/E/C Principals/Project Managers  invaluable in the BD process. But they’re also overloaded .   That’s where a   properly aligned   Marketing/BD team comes in. The best way f

The 4 Ways I Help A/E/C PRINCIPALS Improve Their BD Efforts To respond to your clients evolving need to engage project professionals early and often, your team needs more than just a two-hour webinar or half-day group “how-to” seminar on business development. Likewise, principals need more than just a new CRM platform or another complicated lead tracking app to manage their firms BD efforts. Unlike typical business consulting firms, rather than just pointing you in the direct

Great question for A/E/C Principals  — and one that goes straight to the heart of why business development remains inconsistent across the A/E/C industry. Based on research and long-standing industry patterns, there are five main reasons why only about 25% of A/E/C firms have a formalized and integrated business development (BD) and marketing plan:   1 Reactive, Not Strategic ·       Most firms chase RFPs instead of shaping their pipeline. ·       Marketing is treated as prop

When it comes to winning more work, how do purchasers of architecture, engineering, and construction services prefer to engage in the business development efforts of your firm? The answers might surprise you. RFP/RFQ PREFERENCE   92% of End-Users indicate they will “always” reach out to a Principal/Project Leader with and RFP/RFQ, while only 5% will reach out to a BD person. Main reason given is that End-Users believe that the BD person cannot speak to the technical aspects

As a Principal of an A/E/C firm, is your BD/Marketing team setting you up for success? At Fusion BD we are consistently asked by...

Leadership succession without BD competency leaves growth, client relationships, and firm sustainability at risk. Here are the top 6...

1.     The world of A/E/C Business Development is changing rapidly, and the data proves it.   But who has the data and what does it tell...

3 Reasons to Implement a Marketing/BD Hybrid Model   1.      Cost. A high functioning Marketing/BD Hybrid position can significantly...

When it comes to winning more work, how do purchasers of architecture, engineering, and construction services prefer to engage in the...